What They Say About Us

"Heather did an amazing job helping us find our first home. She answered all our questions about the process with her expertise, truthfulness and enthusiasm. We always felt like she had our back and we were comforted knowing someone like Heather was in our corner. Her communication and work ethic is apparent within your first interaction and really sets her apart. I would recommend her to all my friends and family looking for a home. Heather made this process exciting and fun. We were so lucky to have found her."

"Sunshine was fabulous to work with! We were buying a home in an extremely competitive market and she went above and beyond to help us find a home. It was easy to get in touch with her, and she always had prompt responses whether it was a showing request or a question about a property. Her local knowledge of the Juneau real estate market was a huge asset to us during the home search. We searched for a house for nearly 6 months, and she was patient and consistent as we looked at house after house. Claire was equally amazing to work with! Again it was always easy to get in touch with her with the many questions we had. She went above and beyond to help us out. Her local knowledge of Juneau was very useful for us when making decisions about which properties to pursue. We can't say enough good things about the amazing team of Sunshine and Claire! We would recommend them to anyone looking to buy or sell in Juneau."

“Traci Heaton kept in contact with us over several years, waiting for the perfect house that we were looking for to come onto the market. When it did, she helped us list and sell our current house and close the purchase on our new home all within 2 1/2 months! Traci was incredible to work with- she was available all hours of the days, extremely receptive and fast in her response, and communicative and patient with our bazillion questions throughout the entire process. She even went so far as to personally check road conditions so we could have our septic pumped! She was quick to attend all inspections and represent us whenever possible.

“Knowing the ins and outs of the real estate process, Traci had a number of tips and advice for things to look for that not only saved us money, but also streamlined the process of buying and selling homes in tandem. Being such a pleasure to work with, I would recommend Traci Heaton to anyone looking for a REALTOR® that really represents and supports their interests, but also knows the Juneau market and real estate transactions!”

"Julie Moe is just a great person to deal with...period. Our situation was a bit different in that she was representing the buyer (not us) in a facilitated sale by owner. She handled all the details and represented her clients interests where needed and acted with complete impartiality in all other aspects of the sale. Julie has very deep roots in the community and knows the area and market as well as anyone. Now that the sale is over we count her as a friend and wouldn't hesitate to recommend her to a buyer or a seller.”

"I have already, and will continue to recommend Sunshine Hard. I was impressed with Sunshine’s knowledge about contract negotiations, connections within the real estate business, and her willingness to work 110% through the entire home buying process.
Beyond the purchase process, Sunshine and Latitude 58 has continued to keep in touch, and shows that our interactions weren’t just business, they were personal!"

"Curtis was truly a godsend during our home selling and buying processes. He accurately assessed and priced the value of our home which resulted in two full price offers within 72 hours! That was the easy part. The hard part was the purchase of a somewhat unconventional house which required multiple inspections, reports, and juggling timelines to keep things on track. If it weren't for Curtis, our purchase may have never happened- or it likely would have been significantly delayed. His knowledge of local structural engineers, septic engineers, and home inspectors allowed us to get everything we needed for peace of mind when purchasing our new home. Curtis was continuously available through text and phone calls and would even call to check in when there was a lull in the process. He promptly responded to questions even during the odd hours and days of the week. We could not have been happier with how everything went with Curtis on our side."

"Tonja Moser has vast knowledge of the Juneau real estate market and is well connected in the community. Her wide network resulted in finding my dream home in five months after having searched for over five years! Tonja was very responsive and timely in answering my phone calls, texts and emails. She was well organized and excellent at keeping track of the myriad details and deadlines involved in real estate transactions. Tonja also has a great talent for matching buyers with sellers."

“Working with Corry Isabell through the house buying process was a true pleasure. Buying a house can be exciting and overwhelming. Corry's professionalism, experience, insightful guidance and just all around kind nature were an incredible asset and comfort through the process. Corry truly tailored the process to mine and the sellers needs and will absolutely look to her again for any future real estate needs.”

"Tonja Moser was great! She helped guide us through the process of selling our house. Friendly, responsive, and knowledgeable, Tonja made it so easy to work with her. She was super responsive and professional."

"My family had a wonderful experience with Corry Isabell. She listened to our desires and knew exactly what we wanted and needed. Corry made the purchase of our new home a great experience. She walked us through each step and guided us when we needed it the most through our entire selling and buying process!"

“Traci Heaton was very easy to work with and enabled us to get the perfect house. Traci kept her ear to the ground, accommodated our schedules, and helped negotiate the deal. Thanks to Traci, we got the house we wanted in a great Juneau neighborhood. I have recommended Traci to friends.

Here is a list of how Great Traci Heaton is:
* We had a budget. Traci did not pressure us into going over and showed us homes that were within our budget.
* Traci went the extra mile to find out the history of the house.
* Traci helped us through the home inspection process.
* Traci addressed all our concerns
* Traci kept the process going while we were out of town working or on vacation.
* Traci is knowledgeable in construction and ensured any repairs that were needed were done.
* Traci worked well with the financial institution.
* Traci was genuinely concerned that the house was a good fit for us.
* We will most defiantly use Traci if we ever sell in the future.
* Traci was available even after the sale was final.
* Traci had good advice on all resources and issues that came up.
* Traci’s personality makes a stressful situation seem not so stressful.
* Traci is a professional person.
* Traci has good caricature.
* Traci is a great real estate agent but more importantly a great person!

"Sunshine and Claire were a dream to work with. They were knowledgeable, thoughtful and responsive to my questions. I felt very supported throughout the entire process of selling my home. Thank you Sunshine and Claire! I can't wait to recommend you to others! Thank you both!"

“Heather Skaggs represented me as a seller AND a buyer within the last year. In both instances she was professional, knowledgeable, enthusiastic, patient, and so much more. She walked me through the process and answered every question I had. She was available and responsive to texts and emails. I felt like I was her only client with the attention she gave me. Heather has a great network of professionals she isn’t afraid to reach out to if she doesn’t know the answer or needs advice. She gave me great recommendations and I would ask Heather to represent me again in a heartbeat.”

"Traci Heaton was amazing from start to finish! This year, our family bought our first home and I was completely lucky to have found Traci. She was an awesome person to work with, she responded immediately, and even responded when on vacation, along with working countless hours with my work schedule to help find me the perfect house for our family. She is also very knowledgeable and patient with every request we had. Traci was truly a delight to work with and made buying a home a wonderfully smooth experience!!"

"Honestly, I don't know that I would go to anyone else other than Curtis Francis for REALTOR® services. He is knowledgeable, connected, and honest. Throughout the entire process of buying our first home he was never frustrated, and he was always willing to walk us through all the simple and complex parts of the process. Not only does he know the process, but he also knows homes (being a landlord himself) and will never shy away from telling you when there is a problem or a different perspective. I could go on about the quality of a job he does. He just never makes you feel that it's about the money for him but rather he is fulfilled but providing a very quality service. If you want the best go with Curtis (Now with Latitude 58), I've experienced several different REALTORS® here and down south and he is by far the best. Close family and friends (with more experience than myself) were also blown away by his attentiveness and care during the process. Just save yourself the hassle and give him a call, you'll be glad you did!"

"KimBee Anderson is definitely the REALTOR® you want to contact when buying a house! She showed me numerous houses often within 24 hours of me calling her. She is very professional and knowledgeable of the houses she is showing. She always kept us informed of what was going on in the process and even got us into our house 1 week before we were supposed to be in! If we ever move again she will definitely be the agent I contact. Thanks KimBee, we love our new house!"

“Julie Moe was quick to respond when searching for an agent to represent us, was able to let us in to view the property at almost a moment's notice--repeatedly, was familiar with (even grew up in) the neighborhood of our property, and was a genuine pleasure to work with. We love our new home, and getting through the daunting home-buying process was in no small part responsible to the people we worked with to get there, from the bankers, to Julie. Thanks!”

"Curtis Francis has lived in Juneau for more than 30 years. He is an excellent REALTOR®. He is what you expect with Excellence. His local knowledge, paper processing and negotiating skills.... all make for a quick sale with ease. Two years ago I recommended Curtis and he also sold my sons home. When it comes to buying or selling a home, in my opinion Curtis is the REALTOR® to choose in our area!"

“My Husband and I really enjoyed working with Heather Skaggs! There was no pressure to sell us a condo. Heather listened to what we wanted and made it happen when the right place came on the market. She was very available by email and text. As we live out of state from where she is located it was helpful to be able to be in contact with her for questions and concerns we had. Highly recommend Heather and hope to use her knowledge again.”

“I worked with Heather Skaggs to purchase my first home. Although I was completely unfamiliar with everything entailed, she made the whole process extremely easy. She is very friendly, professional, and knowledgeable on the whole process. Many times she went out of her way to ensure the transfer went as smoothly as possible. I would highly recommend her and hope to work with her again.”

“Sunshine, Claire and the team at Latitude 58 did an excellent job selling my home in Juneau. As a home owner located in the lower 48, I needed someone that would manage the whole process from start to finish with only minimal participation on my end. They managed my expectations perfectly and ensured prompt, precise communications throughout the whole process. Their professionalism and responsiveness gained and kept my trust. If I ever get the opportunity to move back, I already know who I will use again.”

"Tonja Moser was Amazing! With just a little bit of questioning, she put together a great range of properties to check out, and she was quickly in tune with what I was looking for. As a picky first-time buyer with a pretty extensive goldilocks list, she filtered and nailed it with the properties she selected to show me. Her local knowledge and extensive experience was invaluable. I’d highly recommend working with Tonja!"

"Corry Isabell is a wonderful REALTOR® to work with! She answered all of our questions right away - her communication was amazing. Though things didn’t go quite as planned in our house buying process, she was there walking us through things and reassuring us every step of the way. I would highly recommend working with her."

"As a first time home buyer I needed all the info and guidance I could get. Corry Isabell was great at explaining everything and made the whole process very very smooth. She took care of all of the scheduling and coordinating and was always very quick to respond to any of my texts or emails. She was very quick to take care of all of my paperwork too. Even after my purchase she was still there to give me recommendations and help answer any leftover questions I had. Corry was great and I will definitely be working with her in the future."

"Sunshine and her Assistant, Claire, provided outstanding service to us as Sellers during the sale of our home. Sunshine helped us properly price our home, while Claire did a fantastic job of photography and videography for marketing on social media and realty websites. The response was near immediate in terms of private showings and open house. Our home sold in less than a week. Sunshine served to help navigate the time period to closing with minimum stress even with some unexpected twists and turns. We can’t speak highly enough of the professional and personalized service both provided! We recommend them to anyone."

"I was 1,000 miles away when Traci Heaton helped me look for homes and ultimately find the perfect one. Juneau has an unusual market; she provided excellent insight and advice and went above and beyond. My parents have decades of experience as REALTORS® and continue to comment on how wonderful it was to have found Traci to work with. I was referred to her by a friend and would certainly recommend her to others.

"Traci Heaton is a poised and affable professional that walked me through the entire process and helped me purchase my first home. She clearly communicated my available options, provided thorough comps and other information needed to make informed decisions, and kept me updated on everything. She negotiated with the seller on my behalf in a timely, effective manner that eased the stress. She also connected me to other financing options when my first choice was not willing/able to finance the property (condo) I was interested in, and she seamlessly worked with my loan originator.

Traci is not only knowledgeable and experienced on the entire home buying process, she is also well networked and can help you find the additional resources you may need. I travel frequently for work and having someone like Traci that I could rely on to look out for my interests was so appreciated. In sum, Traci is an outstanding asset to have in your corner and she can assist you with your home ownership needs! I would definitely work with her again in the future.

“Julie Moe was a terrific guide for a first time home buyer in Juneau. Her experience and candor were invaluable, and she helped us find a great started home. We very much appreciated her honesty and she was attentive and responsive throughout the offer, inspection, and closure stages. We would highly recommend her services to anyone in the Juneau area!”

"Corry Isabell is a great person and REALTOR®. She is very knowledgeable in all areas of buying and selling a home. Corry always has your best interests at heart and will be honest and forthcoming with all information. My husband and I would use her services again for buying or selling a home."

"Tonja Moser is excellent in her field. She listened to my needs and concerns, and she could anticipate issues and address them in a timely manner. She is an extremely hard worker. She was an awesome cheerleader through the entire process. My experience with Tonja was so positive, I recommended her to my dad!"

"Sunshine’s expertise and dedication made selling our home and buying a new one a positive experience, as she successfully navigated unexpected challenges and always helped move things forward. Sunshine went above and beyond during this process and we definitely could not have done it without her. I also appreciated working with Claire, and particularly recommend her responsiveness and attention to detail. I highly recommend Latitude 58 Real Estate."

“Heather Skaggs was amazing throughout the entire process- provided excellent advice during the negotiations and we were able to close quickly. She makes the process comfortable, straightforward and just downright friendly. Not easy to sell after 30+years but with her easy going nature, professionalism, and great communication skills- everything worked out beyond my expectations."

"Where do I begin? We were looking to buy a home in Juneau while we were living in California, and had to do the entire process without setting foot in a house. Kimbee is a CHAMPION. She spent extra time doing Skype walk-throughs with us, sometimes going back to a house multiple times to show it to us. She was honest & transparent about the condition of the homes, and wasn't afraid to give her personal opinion when asked for it, which we really appreciated!

Kimbee knows Juneau and the market so well, and made buying a house blindly and from a long distance...so comfortable!
Thank God for her:) We got into town a couple days before closing, and she was our champion the whole way through, making sure we were up to date, that the other parties stayed on time, and we closed right when we were supposed to. She's a sweetheart and a total joy to work with, and we would recommend her to EVERYONE!"

“Traci Heaton helped us buy our home. We were inexperienced buyers, and she was such a blessing and asset to have working with us! She was able to advise us without being overly pushy or aggressive. She is a very genuine person, and she is so easy to talk to. She was, also, extremely patient with our seemingly endless stream of questions! I recommend Traci to every perspective buyer or seller that I meet- especially if someone is a little more shy or anxious about this whole process. Her authenticity and personable nature make her a great REALTOR® and guide on the home buying journey.”

"Curtis was super helpful answering our questions whenever they arose! We told him what we wanted in a house and what we wanted to spend, and within a few weeks we had found the house that had those things!"

“Julie Moe is an awesome agent. She skillfully handled the "buyer from hell" for me and closed the sale when I was doubtful it would actually happen. She brought years of experience, wisdom, and a cool head to the table and managed to keep me calm and kept things in perspective for me. She was responsive and informative even if I thought my questions were dumb. She helped me understand the processes, steps, and timelines. I would recommend Julie to anyone who wants a reputable, ethical, hardworking agent to work with you to buy or sell property. Born and raised in Alaska she knows the state, the market and the pulse of the community. You cannot go wrong trusting yourself to Julie.”

"Kimbee has been managing our rental property for years. She took over after a previous long term tenant moved out and we discovered all kinds of damage and neglect. She spent the first year overseeing all kinds of work on the place, including installation of a new roof, new landscaping, and an on-demand hot water boiler, and she has done a terrific job of doing all that while at the same time keeping the place rented. She is at least a third generation member of the local real estate sales and management profession, and her local reputation and network of connections have really paid off for us. We have also found that she is the type of manager we can count on to take care of business promptly and competently, leaving us free to focus on family, work, and other things. We appreciate that when we do reach out to contact her she responds promptly. We appreciate that Kimbee is responsive to tenants, and mindful of their safety and other needs, while at the same time protecting our interests."

"I am local to Juneau Alaska and my wife and I needed assistance in purchasing a home we really wanted. We contacted Curtis Francis because he came highly recommended by many. Curtis was amazing in assisting us in the whole process of purchasing our new home. He went above and beyond being just a Real Estate agent for us. Curtis helped us with more than just buying the house and we couldn’t be more grateful! When it came to the home buying process Curtis was by far the best I have seen. He was respected by parties involved and everyone enjoyed his positive attitude and expertise."

"This was our second time working with Sunshine and Claire. If we ever have a third opportunity, we will gladly take it! The professionalism, expertise, and service they provide are unmatched. Selling a home during a pandemic did not stop them from providing excellent marketing services while also maintaining and enforcing safety measures for everyone involved. Sunshine's understanding of the real estate market was on point throughout the entire process. They consistently responded to our needs and questions, and Sunshine even advocated for us with our real estate purchase occurring in another state. We love Latitude 58 and these two fine professionals. If you are looking for a hardworking, dependable, and ethical team, Sunshine and Claire can't be beat."

“I absolutely enjoyed working with Heather Skaggs. I was consistently impressed, and I felt like she helped make the home buying process as stress free as possible for me. As a new home buyer, having her as my REALTOR® made me more confident and secure in my decisions. She was able to get me in to view the condo that I ultimately ended up buying before it even hit the market. She was extremely knowledgeable, and I truly appreciate her guiding me through this process. She is awesome. I would hands down recommend her to anyone looking for their dream home.”

"Sunshine Hard at Latitude 58 was awesome through the entire process. First time home buyer (new construction), lots of concerns. Sunshine was incredibly pro-active, working hard with the home builder and my lender. She made it easy for me and kept me updated each step of the way answering any questions I had. I don't believe I could've had a better experience with anyone else. Thanks very much for everything Sunshine!"

“The process of buying our first home in Juneau was complicated by the need for repair of a major structural problem -- the kind of thing that kept me awake at night, and took months to resolve. Traci Heaton was a true professional through the entire process, from the first time we spoke with her until closing day (and beyond). She was an advocate and trusted adviser as we were navigating the dual challenges of purchasing a house, and managing a huge repair. There was a time when this even included weekly meetings with our contractor to review the status of the construction and make ongoing decisions, all of which had to occur after normal business hours due to our work schedules. If you've ever been through this kind of thing, you know that communication is critical. Traci consistently kept us informed, which was an immense help in reducing the anxiety of a very stressful time in our lives. Her upbeat attitude buoyed our spirits! We would recommend Traci Heaton to anyone looking to purchase a new home in Juneau.”

“Do to an unseen medical condition, my wife and I had to sell our house and leave Juneau in a very short time period. We were fortunate enough to utilize the services of Corry Isabell at Latitude 58. She was able to sell our house above the asking price within a few days. We were able to complete the contractual process and closing documents electronically while in the state of Washington. In a very stressful period of life she was a true blessing.”

“I had the privilege of working with Traci Heaton as my REALTOR® when buying my first home. Traci's knowledge about real estate, the area, and building quality is exceptionally high. She always made me feel like I was worth her time and effort, even after the sale of my condo went through.

Traci Heaton had the ability to help me through my concerns and doubts that I had, all along the way, by listening to me, reassuring me, and explaining things to me. She answered all my questions, told me step by step what to expect, explained what I needed to do next, and guided me on how long I would have to wait for this or that to go through. She had incredible patience with me.

Traci would always make herself available to me. I never had to wait for days to look at a home. If I found a place I wanted to look at, she would call the other REALTORS® right away to see if she could show it. She would call or text me if there was a new listing that I might be interested in and we would go see it that day or the next day.

I would recommend Traci Heaton at Latitude 58 to all my friends and family! Thank you so much Traci for all your hard work and dedication to my new home.”

"I went through Sunshine and Claire at and Latitude 58 for my first home buying experience. Sunshine and her crew were excellent to work with. She was incredibly responsive and knowledgeable about the local Juneau housing market. But the service doesn't stop when your offer is accepted and let me give you an example of how she went above and beyond; the week prior to me moving in, a classic Juneau snow storm covered my new driveway and she made sure it was plowed so I could move into my first home with ease. Her service extended above and beyond what I expected a realtor to do for me."

"Curtis Francis was always able to quickly answer all of our questions and set up site inspections on very short notice. Curtis also helped coordinate with our mortgage company to get an accepted offer at lower than asking price."

“Traci Heaton came highly recommended through a friend as a great community member, sports mom, and REALTOR®. Although we wanted to sell on our own, Traci recommended an inspector for us, helped us with understanding market pricing and checked in on us frequently.

When we did decide to use her services, she wasted no time in pulling together and managing open houses, and leading us through the paperwork that we needed to complete. Her great connections really were key to the sale of the home. Thanks Traci! Experience counts.”

“Heather is an excellent REALTOR®. We moved to Juneau from out of state and, over a period of many months, she was very responsive in her e-mails to us and in helping us find the home we wanted here in Juneau - she didn't give up on us and went out of her way to make us feel at home and part of the community in Juneau. I was impressed by her knowledge and sense of urgency in helping us find the home we were looking for and in providing information that would be helpful in just getting around in Juneau. She is an "all around" REALTOR® and will help you with all of your real estate needs...and then some!”

"We had a checklist of needs to accommodate our family.  Sunshine and Claire made sure we spent our time wisely finding the right place.  Several of the places were great on paper but when we toured the homes it was evident that they were not the right fit for us until we entered the home that would eventually be ours.  Everyone knew our family had come "home" as soon as we walked into that house.  Thank you Latitude 58 Real Estate Group for helping us find our forever home!!"

“My favorite part of working with Traci Heaton was that she always provided the earliest possible information for us, when we were looking for an ideal home for our family. Nobody else can work better than Traci. She listened to our needs and did her best to help us. She is like part of our family. Our biggest concern when buying a home was location and budget. After an extensive search, we finally found the best house! We don't thing we can locate now without Traci. There are no words expressing how thankful we are. We would highly recommend Traci Heaton to anybody who needs advice for buying or selling a house.”

"Curtis Francis was wonderful to work with, he was sensitive to the level of knowledge I had in purchasing a home, and he was there every step of the way. He went out of his way to write down in email the steps that I would be taking once I choose a home and what would be required of me. Once we started the process he would let me know what was next and what was going to be needed of me. There was always an open line of communication from him and he was more than willing to accept texts and emails from me whenever I had questions. It was a long road with a few curve balls but we made it through. I would highly recommend Curtis Francis as your REALTOR®! Gunaalcheesh Curtis!"

"I was so happy that I found Curtis Francis on a whim. The first quality I noticed was he always emailed me whenever I had a question about a home or the areas of Juneau. My husband and I agreed to find a house with Curtis as our REALTOR® when he encouraged us to do FaceTime walk throughs with him. We liked how honest he was with every house we had him show us. Then, we found the house we really wanted and he helped us with all the steps. We felt lucky to have him as our REALTOR®, and we will always recommend him to other Coast Guard members moving to Juneau!"

“Heather Skaggs was amazing. So incredibly knowledgeable, totally supportive, 100% there for us. She also comes without any of the cloying stereotypical real estate persona. She's a straight shooter, honest, and totally on too if all the details. I also loved that she could intuit and respond to the needs of both of us--my partner and I have different styles and concerns and she was respectful and could respond to both of our needs. I can't recommend her highly enough.”

"Traci Heaton went above and beyond in her assistance to my family during our new home search and through the buying process. She negotiated for us through several snaffles and managed to quickly sell our home on a deadline in order for us to move forward with our new home purchase. I can't give a higher recommendation for realtor services."

“Traci Heaton has magnificent motivational skills. She knew just what needed to be done to help us sell our home at the best price. Traci stepped right up & inspired our family to complete tasks such as touch up painting, adding brighter lights & carpet shampooing. These steps seriously won the buyers hearts. Traci also followed thru consistently with the various paperwork steps & kept a positive attitude till our home was quickly & precisely sold. You will be happy that you chose Traci Heaton! Our family so appreciated everything Traci did! She is a lovely person who takes genuine time with people."

"Latitude 58 Real Estate Group was amazing to work with. We highly recommend them to anyone who is interested in buying or selling a house. Sunshine is knowledgeable, responsive and accessible. Her market knowledge and connections within the industry helped make things go as smoothly as possible. She found solutions to the issues that pop up during these types of transactions and was straightforward and direct with how to handle them. She went above and beyond so many times, not only during our transaction but after, too. Sunshine, Claire and the rest of the Latitude 58 team provide quality, personal and dedicated service."

“I fully recommend Heather Skaggs! This was my first home sale and for me a stressful process and time in life. Heather managed my stress in a healthy, positive, and productive manner. She was very responsive with me and the various agents and representatives contacted from listing to closing. I appreciate she made time to answer all my questions (I had many). Her knowledge of real estate and the buying/selling process helped calm me down and she provided encouragement, a calm demeanor, and wisdom. Her ability to accurately price my home, post wonderful photos, and set up a showing resulted in a timely sale. It was nice being able to review and sign forms electronically. Overall I felt listened to, valued, and confident I was being treated fairly.”

"Traci Heaton was our REALTOR® when we sold our home and felt she not only was professional in all our dealings with her, but she went above and beyond throughout the entire process. Traci did a fantastic job making sure we were always taken care of. One of the things we enjoyed about working with Traci was her willingness to find out anything she didn't immediately know the answer to, as well as her quick communication back to us. We feel confident that both buyers and sellers will be glad they chose Traci Heaton as their REALTOR® because she will work hard to give you exactly the service you are looking for."

“Heather Skaggs was a pleasure to work with. Her always friendly yet straightforward approach was very helpful for our first home purchase. She was very understanding in our lack of knowledge about the whole process and made it easier for us at every opportunity.”